Junior IT Support Officer
Join our IT & Infosec Team as a Junior IT Support Officer! You will be the first point of contact for technical assistance, helping to keep our team productive and secure across all levels of the organisation.
Key Responsibilities
- Provide first-line technical support to internal staff both in person and remotely.
- Diagnose and resolve hardware and software issues efficiently.
- Escalate complex technical problems to senior IT staff when necessary.
- Support with setup, configuration, and maintenance of laptops, printers, networks, and related equipment.
- Assist with network troubleshooting and routine maintenance.
- Maintain accurate records of IT assets and software licenses.
- Help with onboarding and offboarding of employees.
- Participate in Information Security initiatives and tasks.
- Promote and adhere to our Information Security Policy and contribute to our integrated management system.
What We’re Looking For
- A strong problem-solving and troubleshooting mindset.
- A service-oriented and helpful attitude.
- Good organisational and time management skills.
- Confidence in assisting staff across all departments and levels.
- Technical aptitude and a willingness to learn new technologies.
- Enthusiasm to grow within an IT support environment.
- Strong presentation skills.
📅 Recruitment Journey
🔹 First Interview
First interview with hiring managers.
🔹 Technical Test
Shortlisted candidates will receive a test to be completed. The main focus for the test will be creating a presentation on a technical topic suitable for both technical and non-technical audiences.
🔹Second Interview
The test will be presented during the second interview. HR and hiring managers will be present during the second interview.
- Department
- Tech
- Locations
- Malta
- Employment type
- Full-time
Our benefits
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Rootz workouts 🚴
To push our team members further and encourage them on their health journey, we've launched a brand new initiative - Rootz Workouts.
We allow our team to train using three hours out of the 40-hour work week. Not only will this help with their personal health and fitness goals, but it'll help the mind to be more focused, leading to increased work performance and productivity. -
Fitness Allowance 🏋️
In addition to Rootz workouts, we offer a yearly fitness allowance to our employees.
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Professional Development Allowance 📚
The professional development contribution can be used for any type of courses that will benefit your professional development.
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Healthy Minds 🧠
In cooperation with Richmond Foundation in Malta, Rootz offers free counselling sessions to all employees.
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Private Health Insurance 🩺
All our employees are covered by a private health insurance.
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Refer a friend 🧑💻
Let's recruit together to find your next colleague! 🤩 Our employees are eligible in receiving a referral bonus.
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Team building events 🙌
We love getting together. Both team and company wide team building events are organized multiple times a year.
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Dog friendly office 🐶
Our furry friends are also welcome at Rootz offices!
Our culture
Our fundamental belief is that of employing genuine people that are able to collaborate efficiently with other teams, striving towards a common goal, celebrating differences, eliminating barriers, valuing ideas with respect and most importantly building trust with the rest of their colleagues!
About WildzGroup
With a strong emphasis on innovative and efficient programming, sleek and impactful design, and engaging content, Wildz Group has developed a platform that delivers top-tier online gaming management.
Guided by a philosophy of quality over quantity, Wildz Group leverages smart automation to streamline operations and eliminate inefficiencies. Rather than overstaffing, the company remains agile and mission-driven, relying on expert talent, cutting-edge systems, and a forward-thinking approach to meet the evolving demands of the iGaming industry.
Already working at WildzGroup?
Let’s recruit together and find your next colleague.